Refunds & Cancellations
This page is a summary for payment reviewers. The full, binding text is at wetradedaily.com/legal/refunds.
This Refunds & Cancellations policy covers every real-money charge on WeTradeDaily: competition entry fees collected in Indian Rupees (INR) by PayU. The in-game wallet is play money and is never refunded in rupees.
1. What can be refunded
Only the entry fee you paid in INR for a skill competition. The weekly arena, board, and career page are ₹0 and have nothing to refund.
2. How to cancel and request a refund
- Email contact@wetradedaily.com or use Contact Us / WhatsApp +91 70900 00679.
- Include your handle, the mobile number used at checkout, the competition name, and the PayU / UPI / card reference if you have it.
- We acknowledge within 24 hours and, if the competition has not started, approve the refund.
3. When a refund is due
- You cancel before the competition’s published start time — full INR refund.
- We cancel the competition before it begins — full refund, or a seat in a rescheduled event, at your choice.
- Duplicate or failed charges where PayU collected money but your entry was not unlocked.
4. When a refund is not due
- The competition has already started.
- You finished, timed out, or did poorly. A result is not a defect.
- The entry was voided for fair-play breach.
Nothing here limits a refund right you have under the Consumer Protection Act, 2019.
5. How the money comes back
- Refunds go to the original UPI / card / net-banking instrument.
- Once approved, PayU typically posts the same day. Your bank may take 5–7 working days.
- We never ask for card numbers, CVV, UPI PIN, or OTP to process a refund.
6. Contact Us
WeTradeDaily · Bengaluru, Karnataka, India · contact@wetradedaily.com · +91 70900 00679